Refund policy
Cancellation, Modification, and Return Policy
At HyaT™, we stand behind the quality of our learning tools. Please review our policies below regarding returns, refunds, and order modifications.
1. Order Cancellations & Modifications
To maintain fast shipping times, our fulfillment process begins shortly after an order is placed.
Cancellation Window: You may request a cancellation or modification (such as an address change) within 12 hours of the original order time.
Post-12-Hour Window: After 12 hours, the order is moved to our fulfillment center and cannot be canceled or modified. If the item has already been processed or shipped, the standard Return Policy applies.
Refusal of Delivery: Refusing a delivery is not an authorized method of cancellation. Return shipping costs resulting from refused packages will be deducted from any eligible refund.
2. Return Policy
We offer a 60-day return window from the date of delivery. To be eligible for a return:
Items must be unused, unwashed, and in the original packaging with all tags/labels attached.
Items showing signs of wear, use, or damage not caused by our error are not eligible for a refund.
Return Shipping: The buyer is responsible for all return postage costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
3. Returned to Sender / Undeliverable Shipments
If a shipment is returned to HyaT by the carrier (e.g., USPS) as “Returned to Sender”, the following policy applies.
Packages may be returned for reasons including but not limited to:
- Incorrect or incomplete shipping address provided at checkout
- Failed delivery attempts by the carrier
- The package was not claimed from the local post office
- Refusal of delivery by the recipient
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If a package is returned due to address errors, delivery failure, refusal, or the package being unclaimed, the order does not qualify as a cancellation.
Refund Processing for Returned Shipments
Refunds will only be processed after the returned package has been received and inspected by our warehouse.
Once received:
If a package is returned due to address errors, delivery failure, refusal, or the package being unclaimed, the order does not qualify as a cancellation.
Refund Processing for Returned Shipments
Refunds will only be processed after the returned package has been received and inspected by our warehouse.
Once received:
- A refund will be issued to the original payment method
Original shipping charges are non-refundable
- Any carrier return fees or handling costs may be deducted from the refund
Re-Shipment Option
If the customer prefers to receive the order, we can arrange re-shipment once the returned package is received, provided the customer confirms the correct shipping address. Additional shipping fees may apply.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, a credit will be applied to your original method of payment. Please allow 5–10 business days for the transaction to reflect on your statement, depending on your financial institution.
Non-Refundable Costs: Please note that original shipping charges are non-refundable.
5. Late or Missing Refunds
If you have not received a refund after 10 business days:
Verify your bank account balance again.
Contact your credit card company or bank; processing times can vary before a refund is officially posted.
If you have completed these steps and still have not received your refund, contact us at support@tryhyat.com.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with your order number and clear photos of the damage. We will prioritize a replacement or a full refund for verified defects.
7. Dispute Resolution
By completing a purchase at HyaT™, you agree to these terms. We encourage customers to contact our support team directly to resolve any issues. Initiating a chargeback without first attempting to resolve the matter through our support channels may result in a delay in processing your claim.
8. Hygiene and Safety Policy
To ensure the health and safety of all our customers, we cannot accept returns or exchanges for items that have been opened, unsealed, or used. This applies to all products where the original protective seal has been broken. We appreciate your understanding in maintaining these hygiene standards.
Contact us at support@tryhyat.com
Response Time: We aim to respond to all inquiries within 24 hours. Please check your spam/junk folder if you do not see our reply.